BAD CUSTOMER EXPERIENCE

I received very bad customer experience at pep clothing store in Dobsonville Mall.I got there with my partner and we shopped around for 45+minutes ,stood in the long queue for more than 30 minutes only for us to get turned away because we wanted to do laybye.whats more frustrating is that it was happening for the second time that we are being told that the system is offline and we can't do laybye but what's more surprising is that there were laybyes on the floor and when we asked her about those laybyes she changed the story and told us that the floor is full and there is no space for laybyes.

The cashiers name is Amukelani and the Supervisor in charge was Nthabiseng.

It's so disappointing that we have to rely on suburb malls for good customer service where as we have malls in the township.