bad client service

I bought 2-sim cards, and the lady made me run around to produce my id and proof of residence to rica tge sims, I then finally got the documents. When I got home the sim couldnt activate, I went there the following day and was told that it can take up to 24hours which 24 hours passed, I then called vodacom and was told the sim is not ricad, is this how pep provide service to their clients? Disappointed and will tell every one about it.