BAD CLIENT SERVICE

I was standing on the line around 13.55 at PEP store in Pretoria. Only till no 2 and 5 were open. I was called at till no 2 by the guy who did not have a name tag. I told him that I wanted to exchange the shoes. He then ask another guy who was standing next to the parcel counter something about the cellphone he wanted to purchase. As I was still standing in front of his till, he just stood up without saying anything and went to assist the other guys. Meanwhile the lady who was on till no 5 was busy assisting people who came after me and were standing on the line. After waiting on till no 2 for a while without a cashier I then decide to go back to the line. Then the till 2 cashier came back. I asked him why he called me and left me on the till without a word and for such a long time. He start screaming that I cannot come to the shop and tell him how to do his job, he mentioned that the he was assisting the cellphone guy before me as he was here before. I said that I don't have a problem with him assisting that guy, but he was not supposed to take me out of the line and I had to wait for him to finish helping the other guy. I then asked for the manager, and he said he is the manager.