BAD BAD SERVICE

I am so disgusted by the way I was treated at PEP CELL WONDERPARK

I wanted to change my phone since it was giving me problems I bought the phone on the 30th December at Brits then when I wanted to change it they told me that I have to go and change it at the store I bought it. I asked the question of what if I bought the phone in Durban?? Should I fly back there?? I then requested to speak to the manager and she said she will send it for repairs. I asked her how because on the receipt it clearly states that I can exchange it within 7 days of purchase

I then requested to speak to the Regional manager but unfortunately they said I can't have it.. I then told them I'm not satisfied I want my phone to be exchanged They even tested the phone. I then took my phone and phoned Customer Care, they told me that they won't phone it it's my responsibility to phone

I then phoned Customer service using my airtime, I had to shout in order to be assisted

Is it how you are supposed to be treated at Pep, am I supposed to SHOUT before I can get assistance?? Should there be CHAOS before I can be assisted?? Why are we being treated as uneducated people?? I felt that the 2 ladies who were assisting me were taking me for granted, they judged me that's why they gave me attitude I DEMAND to get an apology from the store manager of PEP CELL Wonderpark, and I also DEMAND that I be refunded for the airtime that I used to call Customer Service