Bad Bad Customer service

<p>I bought a phone on the 22/04/2016 at pep store the one at library garden in Polokwane. after few days the phone started making a very irritating and disturbing sound when am on calls or making calls.I took it back and i was told they will keep it and test it then book it in for repairs and i was told its going to take a month and i wasnt given a phone that i can use in the mean time, what kind of service is that?After a month i went there to check my phone and they didnt even call me to inform me, then i was told that the phone is not back because they cant deliver it if they dont have stock, what happend to keeping their promises and even pertunia who works there told me that if they are booking it for pepairs i will not get a phone to use in the mean time n i will not get my money, the way she spoke to me was disrespectful and she must be taught about customer service. Eventually i got back my phone after 5 weeks and on the same day it made the same sound, i took it back AGAIN AFTER I WAS TOLD IT WAS FIXED. The manager who seem not to know her job said she will test it and then said its working perfectly, so am the crazy 1?, she called some lady who claims she works at the head office by the name of Grace and she said she will also have to test it. what kind of nonsense is this? ALL I WANT IS MY MONEY BACK OR A NEW PHONE?.., i mean if u bought something that your not happy about You either get a new 1 or your money back. Am not happy at all because now i dont have a phone wherease pep has my money, bad bad service, please help me.</p>