1 reviews | Active since Dec 2011
BAD BAD AND CONDESCENDING CUSTOMER SERVICE!!!
Good Day <br> <br> I am not sure whether your cashiers and store staff are trained in the art of handling customers or not but judging from the manner at which they handle customers it is clear that this is not the case.<br> <br> First of all you dont shout in the store regarding whether you have been paid or not!<br> Two - when a customer comes up to the till you greet them and help them accordingly!<br> You donot findle with your nails and then after that pretend to be interested in helping the customer!<br> <br> Then when you don't have change you ask the customer if they have change and when the tells the cashier they dont have change the cashier gets upset!!!<br> <br> Then starts shouting at you when you mention you are in a hurry to go back to work.<br> <br> Asking you what is your problem.<br> <br> We all know that Pep has good prices (cheap) but one must not be made to feel or treated as if Pep is your last option as you choose Pep due to the convience at the time.<br> <br> Can you address this issue at the PepStore in Hillbrow, the store code is 6504-004.<br> <br> Johannesburg 6504.<br> <br> The cashiers name is Samukelisiwe.<br> <br> To top it off I called the national customer line and I have now been holding for 10 minutes !! LIKE REALLY!!!!<br> <br> 10 MINIUTES!!
Thank you for bringing the matter to our attention.
We also received your mail as well.
Someone from PEP will contact you as soon as possible.
Kind regards
PEP
Thank you for bringing the matter to our attention.
We also received your mail as well.
Someone from PEP will contact you as soon as possible.
Kind regards
PEP
It was a step up from the terrible service one used to receive.
It was a step up from the terrible service one used to receive.
