Bad Attitude and failure to solve my Query by CLEARANCE FROM PEP CELL AT HIGHPOINT HILLBROW JHB

Yesterday I went to buy Telkom date which costs me R97 for 1gig, I used my card for the transaction and at the first attempt the guy who was assisting me said they were offline and I needed to swipe my card again and I was assisted did the data. Only to find out later that I was debited twice and I went back to let them know about my experience and the guy who assisted me his name is CLEARANCE he wasn't even interested in hearing my Query and told me that the was nothing he couldn't do and he just went off to back office and left me standing without a solution or remorse. Then a lady (Manager) overheard my complaint and said since it was a system error the funds will automatically reverse back within 24 hours and told me to leave.

1. They didn't even take my contacts to check if it has reversed after 24 hours.

2. No proffessional CLEARANCE he had the "I don't care attitude"

3. After 29 hours the funds are not yet available in my account and I went back he told me that he still no nothing I should wait for his manager. 3.1 He was eating iced juice while communicating to me on counter. 3.2 He didn't make an effort to find out how to go about such query incase it happens again and he needs a solution. 3.3 He didn't make an follow up from his manager.

I'm very dissatisfied with their service and they way we are treated as customers.