Bad attitude

It's with great displeasure I write such ..as it's the second time iam getting such treatment ..I went to a Pep Cell store in Hlahatsi in Katlehong...and what I recieved was below par... the lady was busy chatting with another client while I was waiting to be served,I went there to open a debit card , firstly she gave me an attitude as if she was doing me a favour ..then she just told me she is going to open some points card which I didn't even know I needed to have a debit card she told me it's procedure as they must ... unfortunately I couldn't open as she said I must go to absa to find out whats wrong ..she told me to take the points card even though what I came for I didn't get. ..but what ****ed me was the attitude she had...she didn't even had her name tag on her..but she is a Zulu speaking lady ..slender in built...I hope that's not how she treats other ppl...hope they remind her why they hired her...