Bad attitude

At a terrible experience I got from Pep staff at mall @ emba ( embalenhle mall) . I went there to buy a SIM card and do a sim swap if possible and I was told that they don’t do sim swap. I bought the SIM card with the total cost of r11 and I was told that when you buy a SIM card it a must to buy with airtime. I inserted the SIM card and I received an sms stating that this SIM card was not registered for RICA and I went back there to tell Mpilo to show her the sms and I was given an attitude they said I was not supposed to insert the SIM card I was supposed to call Vodacome to do the sim swap something that they never mentioned from the beginning. What a poor customer service and pep should do a proper training to staff. We cant have people who will tell that they don’t know when you ask them questions.and I did tell them that I only need a SIM card because I know how to do my own sim swap . I had to buy another sim card and still experiencing the same problem yo.