Bad attitude

Ive went to pepstores to buy a cellphone. My ID is gone do I gave them my drivers lisence. They said I must have an ID because the policy of pep said they need my ID. I must make 3 calls to get a copy of my ID, because they refuse to help me. I also have to drive to make a copy from the email box cause they said they don't have a fax or an email adress. So I just wanna know in today's time with no bussiness, can pepstores defuse to help me. Or they really don't want business. I've got an copy at last but they gave it back to me. Aren't they suppose to keep it, if they are so strong on their policies.