Bad and humiliating service

Bad and humiliating service on Nov 02/2020 I sent them the following email and no response from PEP that is why I am sharing my bad experience here. Dear PEP Customer Services

I want to lay a complaint about the bad treatment and the embarrassment I got from one of your cashiers at PEP Cell at Braamfontein store in Jorissen Street today (02/11/20) at around 10:40 am. The facts: I went there to pay R458 for my DSTV account and I had R308 and I wanted to pay R288 in cash and pay the reminder using my bank card. So I told the lady (who refused to tell me her name) that I wanted to pay R288 in cash first and then pay again the balance using my card that is when she started to have a bad attitude towards me and I asked her not to shout and me but she kept on shouting at me.

And then she ended up refusing to serve me and went to the back office and I remained standing then and she comes back and started to serve other customers who were behind me. And she chased me away saying I must go and pay at Picknpay. And I asked the other cashier with a name tag Lindelani to assist me and that cashier told Lindelani not to assist me. However Lindelani out of customer care she assisted me. And because I was now nervous and deeply embarrassed and humiliated about being shouted in front of other customers when I paid using my card I ended up entering my bank pin number incorrectly and this cashier started to mock me saying I just came with a card with no money. So I was so humiliated and left and went to PicknPay where I got a better service. To make matters worse is that another customer ended up feeling sorry for me and advised me to leave the shop and go to PicknPay. I want a personal apology from her before I can take this case further