BAD AFER SALE SERVICE.

I'm having a bad experience both form the store and their staff member. I purchased a smartphone from PEP CELL MAMS MALL on cash, on 01/05/2025. On the 25th of May 2025, when I woke up in the morning the device was dead, not switching nor charging. I took it back to the shop, since it had past exchange period they then booked it in. I understood that they have a right to examine or assess the device. I then made a lady who assisted (Sharon) me aware that my day to day work and studies rely on that device since I had no alternative device. I took the shop and repair center telephone numbers. I called repair center (Bradian Repairs) on 27/05/2025, they told me they are not customed to deal directly with customers, I must call the shop. I called the shop same day to ask about progress, Sharon had no feedback. I then asked her to find out for me, she agreed to call a Repair center. On the 29/05/2025 I called the shop again, only to find out that Sharon did nothing and never committed to her promise. She told me that she couldn't call because I asked her to, she said there are many other phones that were sent before mine. She then said PEP has a Deal ( not a policy) not to call the Repair Center within 30 days of sending their devices to them. That I found so ridiculous that I have to wait for 30 days to know about my device which I purchased to use on the daily basis. That means 30 days without communication. I found the after sale service from PEP, VERY BAD, I will never purchase any of their products and neither refer/advise anyone to purchase from them.