Awful service

I took out a lay-bye at Pep store in Elsies River. The one closest to the bridge. On Monday 29 March 2021I went to collect the lay-bye. I found that one item did not fit and went back for a bigger size on Tuesday. These ladies ring up your items and place the slip in the bag along with the items. When I got home and fit on the item, I found that it was damaged. I then decided I no longer wanted the item as I feel the staff unpacked and hung the item and it was obvious that it was damaged. Who sells damaged items to the public? Upon returning to the store today to return the item I was told that they could not refund me my money's as the slips I had was the one's from when I paid the lay-bye and the exchange from yesterday. They did not put the slip for the new size of the item in the bag like they have been doing all the previous times that I've shopped there. I was told that I could not get my money's back without that slip, that they will only give me an exchange. The attitude of the lady that assisted me is appalling, as she flat out told me that they always give the customer's their slips and the security always check the items against the slips, because of theft. I will most definitely not be going back to that store again. Argumentative staff that make their customer's out to be ***** and sell damaged goods. Hard pass. I will not be shopping there again and will be telling people about my experience there.