Attitude whilst serving customers

At just before 11am 3 September 2015. We went into the Pepcell branch on the upper level across by Jets clothing. We asked if she had any stock of modems, she rep**** no haven't had stock for last 6mths, all this whilst she continued to text on her cellular phone, not putting it away to serve us or to answer our query. I asked her name to report her to their head office she gave me different names each time. This woman seriously needs training in customer care and service not to be playing or text on her phone whilst customers are requesting a service