***** at PEP.

I am submitting this formal complaint regarding a serious case of identity ***** involving an account opened at PEP using my identity number without my authorisation. I discovered this *****ulent account when reviewing my credit profile, where it is negatively affecting my credit score. Following this discovery, I immediately contacted PEP and was referred to the ***** division. I submitted all required documentation, including a certified copy of my ID and a police affidavit, as requested. Despite my full compliance, this matter has remained unresolved. What is of great concern is the complete lack of communication from your side. I have sent follow-up emails on 22 October 2025, 24 October 2025, 27 October 2025, 10 November 2025, and again on 19 January 2026, with no response whatsoever. In addition, my phone calls to your offices have gone unanswered. This level of unresponsiveness is unacceptable, especially given the seriousness of identity ***** and the direct impact this issue continues to have on my credit record. I am requesting immediate intervention to ensure this *****ulent account is investigated and removed from my credit profile without further delay. Continued inaction on this matter is causing preventable harm to my financial standing and ability to proceed with important transactions. I expect written confirmation of receipt of this complaint and a clear timeline for resolution. Yours sincerely, Mphumzi