Arrogant Management Skills

On the 01 February 2016 I bought a handset at your Pep Store (6340-Gauteng) since I needed a phone as mine got lost someday. I only used the phone for 9-days and it was unable to be charged. <br> Today I went to the store and asked for an exchange or a loan phone whilst they will check its problem. Ladies at the counter advised that it will be sent for repair and might take approximately 2/3 weeks to be sent back to the store. Then I asked for a loan phone in the meantime, and then they called a manager that yelled at me that it's impossible for them to give me a loan phone and that I should wait like any other customers that brought phones for repairs.<br> The manager was ill-mannered, and very hostile towards me. I ended up leaving the handset with them at the store because of her arrogance and not wanting to pay attention to me as a purchaser. I highly disappointed with her as a manager, am asking myself if she's able to manage staff if she can't manager consumers.<br> Now that I transcribed this complain, I wouldn't want to lay my foot to that store any longer and am necessitating my refund as I have a proof of payment by myself.