APPAULING SERVICE!

On Saturday the 4th of April I dropped off a parcel at the PEP Mall of Africa for it to be sent to PEP Cell Cala. I opted for the 3-5 days option. These were gifts for my mother for Mother’s Day. Since Friday I’ve been trying to call the store and their landline that’s on their website has not been going through and I eventually tried PEP Cell this morning 12th April. They tried to track my parcel and I was advised that it has not left the store. I asked where exactly is it now. I was told that I’ll be called back, but instead I’ve been the one calling them and they are not picking up my calls now. I’m beyond upset. Those are gifts meant for my Mom and I need answers ASAP!!!!

My contact number is ***. I need answers ASAP!!!!