TM
Tlou M

1 reviews | Active since Mar 2014

27 Feb 2017, 12:20

Appauling customer service and staff attitude

<p>Went to PEP store in Steilloop to pay DSTV and buy some sweets while at it, I found that they were offline to pay the DSTV but I still wanted to buy the sweets and to my surprise the price on the Cashier's till was more than what was written on the small shelf. I asked why that is and Daphney said it was some customer's fault for having the sweets on the wrong shelf but I still pointed out to her that it's impossible for a customer to go there and pick a minimum of 10 packets of sweets and deliberately place them on the wrong shelf with the wrong pricing. Initially I was going to add the extra money needed for the sweets but then Daphney called some lady to come and void the purchase. When that lady came I enquired if it's not their duty to sell product to me at the price displayed above and she said aghh "YOUR STINKING RIGHT" and ahead to void it. i refused to move as my purchase wasn't done and Daphney kept on calling the next customer of which I wouldn't move for. Then I pointed out 2 more shelves with wrong pricing and this time the lady who came to void my purchase made a joke by saying she'd give me a box of sweets but won't becuase it's not healthy. She proceeded to call another lady Johanna to come and change the prices and on the other side Daphney left me standing at the till saying she's going to the back to unpack boxes. Sadly I left the store as no one was willing to assist and clearly the manager wasn't there. i know these store is in a rural place but not all of us are from such places and for them to take advantage of the environment clearly questions their duties as people who work with customers daily. I truly don't appreciate the language and the attitude I got from the 3 ladies who dealt with my situation especially after I mentioned that I was taking this to Hello Peter and the resopnse from one of them was "where do they fit there, as it doesn't concern them" Surely this person/s is in a wrong field as they don't care about how they deal with customers...</p>

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Replies (2)
PEP
PEP's reply27 Feb 2017, 14:23
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

TM
Tlou M's update01 Mar 2017, 10:25
Reviewer Update

Thank you to PEP for timeously responding to my problem, it's truly appreciated and wish it could only have been a compliment than this unfortunate incident.