Appalling Service

I just came from the Pep Store at Campus Square and experienced such a distasteful and unprofessional experience with one of the employees. Her name is Gugu. Now I frequently go to that specific branch to send my parcels and ALWAYS get a different process but I never complain. One day they want and ID and the next its not required but your site says otherwise. Now in the midst of all of this confusion and inconsistency, I have to be met with attitudes, distasteful and unprofessional service from one of your colleagues. I have no idea how you do business when it comes to servicing your clients but what I had experienced was a first in a Pep store. My colleague and I got there to send a package that was wrapped. The first thing was, we had to wait for the other Xhosa male customer to be done with his. We waited and while waited literally next to him. This Gugu person did not even acknowledge us or say anything. This is to an extent where she was literally taking her time and flirting with this customer and still…we were patient. When it is time to send my parcel. This woman, firstly did not apologize for the wait when there were literally the only ones sending a package, no acknowledgement. Then she went on to complain about the package itself that next time we send a package, they need to see it first, I asked whether it was now required that we wrap it in store now, she kept dodging answering the question instead kept on saying, they need to see it. Coming to putting the package in the bag, this woman didn’t attempt to literally do anything to an extent where she began mumbling under her breath about “how she supposed to close this thing” and mind you. I closed it effortlessly. Because of my irritation and wondering why this woman was giving us so much attitude and bad service, I asked why their Paxi service is inconsistent. To my shock, this woman imp**** that I was imagining things when I kept telling her I get different process every time with inconsistency. In essence, I was lying and imagining things. I frequently got to drop off my things at this store since I run a business and never had attitude or unprofessional issues with anyone there, actually I have had the best service there hence I frequently use that branch…but that bad apple called Gugu needs to be trained and taught how to treat customers if she will be in that position other than that, she’s not fit at all. My colleague and I left speechless thereafter. I’m disgusted. Sies!