Appalling Paxi Courier Service (PEP)

Please do not use the delivery service (Paxi) at PEP stores. I dropped off a package for a delivery to Cape Town on the 17th October 2018. I paid for a 5-7 day delivery. On the 25th October, I tried to track the parcel online and then called the (useless) customer care to be told the package was still at the store awaiting "upliftment" (like the website still says today). The so-called manager Ryan, promised to get back to me after enquiring what the delay was. I'm still waiting for his call.......he must be lost (just like my package)!!! On Friday, 26th October, I enquired at the PEP Randpark Ridge branch, and was told that the package was actually picked-up by the courier company (Skynet) on the 17th October, and that it definitely was not in their store. After all the run around, nobody can actually locate the package even with a tracking number. I've used many different courier services, but this is my first missing package "case". And to top it all, my package was "searched" before it was allowed to be couriered!!!