APPALLING CUSTOMER SERVICE

I BOUGHT A PHONE FROM PEP HOME, RANDBURG SQUARE. AFTER I HAD TRIED CONNECTING TO THE INTERNET I REALIZED THERE WAS A PROBLEM WITH THE PHONE. I TOOK IT BACK ON TUESDAY 11/08/2015 AND WAS TOLD I WOULD BE CONTACTED BY BONGIKOSI THE MANAGER THE NEXT DAY AFTER THEY HAD REBOOTED TO ADVISE IF IT NEEDED TO BE TAKEN TO BACK TO VODACOM. NO CALL RECEIVED SO I DECIDED TO CALL ONLY TO FIND HE WAS NOT AT WORK AND NO ONE COULD ASSIST. I CALLED IN TODAY 14/08/2015 HE TELLS ME HE FORGOT, I MUST SEND DATA SO THAT HE CAN TRY CHECKING. I REFUSED AND TOLD HIM THEY CAN KEEP THE PHONE I WANT A REFUND. HE REFUSED AND TOLD ME HE WILL BOOK IT IN WITH VODACOM. I THEN REFUSED AND TOLD HIM I WILL COME TO THE STORE. I AM DISGUSTED AT THE SERVICE I RECEIVED AND WISH I HAD GONE TO A DIFFERENT STORE. I WILL DO WHATEVER IT TAKES TO GET A REFUND AND PURCHASE FROM ANOTHER STORE. I ALSO WILL CONTINUE TELLING FRIENDS AND FAMILY ABOUT THE APPALLING SERVICE I RECEIVED AT THAT STORE. I AM FURIOUS IN FACT I AM DISGUSTED!!!