APPALLED

Pep money transfer team, you have no service at all - no consideration of your customers whatsoever. When you thought about the money transfer service, after copying it from Shoprite Checkers, you should have done more research on making it sustainable and user friendly. I sent money to two individuals on August 11, 2020 - R500 and R100. The person who was to receive the R100 has still not received it and sent me a text message yesterday to let me know. Before going to Pep, I went to an Absa ATM to see if I would be able to withdraw it. Lo and behold, I could not. I then went to Pep stores in Hartswater and asked for help with tracing my money transfer for August 11, 2020. Guess what? Your cashier could not assist me - she said they do not deal with money transfer query and took my phone, asked me if I had airtime and wanted to call a number she said would be able to give me an explanations and help me out. I told her I didn't have airtime, took my phone and came back home. What I want from you is: refund my R100. I'm truly sorry that I even uteilised your money send facility, this is the second time that I'm getting such big frustration after utilising it That the cashier informed me that there was no way, even with my ID document, of tracing the transaction is disgusting to say the least. REFUND MY R100 AND I PROMISE NOT TO BOTHER YOU ANYMORE.