Appalled!

The worst customer service I have ever experienced! I am taken aback

First time using Paxi and that was very evident from my not knowing that I'm meant to pack the parcel myself and seal the bag. No instruction whatsoever on how to seal the bag. Now the bag is wasted because I covered the Paxi number.

The response was "you have to buy a new bag ma'am, this is not our fault". Granted yes I agree - however at the very least help a newbie out or give sealing instructions before letting them DIY. Absolute disregard for customer's money!