Annoyed

On the 25th of September 2024 until to date my delivery has not been delivered to my baby sister in Bloemfontein. I have requested Pep to step in and assist including calling the contact center but I'm being taken from pillar to post worse part when the delivery was being processed I was not informed by Pep that they also have insurance. Just last week Vusi from Paxi processed a claim which even from today I have not received any sms from his line manager. I requested Pep through their social media accounts to assist and instead I'm being offered the number to call paxi. Even today I still have not been assisted. Companies or employees are really taking customers for granted and now I have send an email to NCC because woow. I'M EVEN DOUTING THAT MY THINGS WERE EITHER SENT TO PAXI BECAUSE I'M JUST NOT GETTING ANY HELP