*********** and unproffessional manger and staff member

I am very disappointed in the management of PEP Carlton center: The issue is i had bought a t-shirt for my son for years eve on the 21st of December 2024 @ PEP Ghandi square. the size was big, and we only noticed the size on the 30th of December 2024. I had removed the tag of the t-shirt and but needed to exchange the item or get a refund. I went directly where I had purchased my Christmas shopping items on the 30th of December to make the exchange and or the refund respectively. whilst in the store load shedding hit. they guys @ PEP Ghandi and asked that I be assisted @ PEP Carlton center. This is where the problem started. I got to PEP Carlton center and stated my problem. the manager whom I did not even get to speak too just looked at me and walked away. a tell Nthabiseng tried helping me out but started with an attitude alone with her colleague Lebogang or Molebogeng I just forgot the name and another teller who started of politely but ended up siding with the colleagues. One of the solutions I tried coming up with was for them to source out another nearby branch for me get the exchange done. their conduct towards me was very unprofessional and this is not how you treat customers. In the middle of this kafuffle, I became a laughingstock for their amu*****t. I would like further action to be taken on the staff members who acted revoltingly towards me and a solution as i will be taking this matter further. Also, what got me frustrated I still had or have the slip for the items I had bought. I dearly and patiently wait for your quickest response