*********** and *****ing from customers

Pep Cell busy Corner Mall manager is refusing to give me my ID card. So I went to this store to collect or send paxi and then forgot my ID document. I went back to the store today to collect it, only to be told by this rude manager that she threw away my ID to avoid *****. Apparently this is a Pep policy. If there is such a policy, why don't you put it clearly in writing and explain it to customers every time they produce ID's? I am struggling to do things because the rude store manager decided to create her own policies and rules. If indeed Pep has such a policy, then it must be s****ped as it is taking us nowhere. We forget our IDs at other stores, banks and Airports, but they never throw them away. What is so special about Pep? So this manager told me that there is a policy that allows her to throw IDs, then I asked to see it, she locked herself in the office for 55 minutes, I asked her colleague to call her, she never pitched. This is probably because she knows that there is no such a stupid discriminatory policy to throw away IDs. Please give me my ID. I am expecting some real discipline and training towards this manager who obviously lacks accountability, responsibility and customer orientation. She must stop lying to customers and put the company into disrepute. I will await your response and action. This was first raised on the 19 December 2023, why are you not responding? Is it because you admit that this is what you do all the time?