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Precious M

1 reviews | Active since Apr 2015

04 Apr 2015, 12:46

AG mobile Cellphone

I Went to pep cell store on the 27th of march, looking for a Samsung phone, however, I was coerced by the consultant to buy the AG mobile swift.<br> The device has been giving me network problems ever since.I went back to PEP cell before the 7 day period as per their policy . however, I was brushed off , and told to call Vodacom( really)<br> They did not even bother to check if it was a manufacturing error.<br> I am not happy!!!!. I want a refund . and Im still experiencing the same problems and now it even cuts outgoing calls.<br> This sort of customer service frustrates me, cause while the phone is the problem, Pep cell brushed me off , and passed the buck to Vodacom, who is not the cause at all. My colleague was interested in the same phone , but I will not advise him to buy it at all. <br>

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Replies (1)
PEP
PEP's reply13 Apr 2015, 09:55
Official
Hello Lungile2015,

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards
PEP

Best regards,