A rude store manager that does not know how to deal with customers, she screems at customers like they are pre-school kids and she is not inerested in resolving queries. She only cares about going outside yo smoke cigarette the mall entrance.

I bought two phones 422452 vodacom mob, one of the phones was not activated properly and that is spmething that i realised when i get home. The headset were also damaged. So i then decided not to actovate the phone until i went back to the store to address my concern. As i arrived at thw store i spoke to a very unapproachable manger, she did not have her name tag on so i dont know her name but its a coloured lady. Very loud and she does not listen when you talk to her. I tried to address my problem with ,she activated the phone but she refused to change the headsets and said that to this is not her problem its the dealer so there nothing she can help me with i must take it up with the dealer. She said to me i must do what ever i want "Thats not her problem" and said "maybe " if the Vodacom people come before christmas she will ask them if they have a spare of headsets or not and must just keep on coming to the shop to check if they have any spare set. Now, ive checked my slip and it says if you buy a phone they store needs to ensure that they test Headsets, accessories are working and in good condition. This was never done on the day that i made the purchase. And now this loud and arrogant manager tells me that this is not her problem. Is this the tye of service that you give to your customers? I am very dissapointed with thia kind of treatment especially from a store manager. She does not have customer service attiquette and this is not the first time i am experiencing this problem with this lady, she doesnt talk to people but she Screems and leave you there because she is not intersted in resolving queries , all she cares about is a Cigarette and. Thats it. Is this how you treat your customers? I need answers and i wont leave this matter until i get answers and an apology from her and the above managent.