A nightmare to open a Pep account

To do an application to open an account at Pep must be the worst experience ever, I was asked to send my bank statement, and I sent it 4 times with no response, but I keep getting smses to say that I should send in my bank statement, then I tried the watsapp line, oh my word, it took me an hour to get through to a human, and when the clock struck 8pm when the lines closed, Jason didn't want to assist me further, then the watsapp line still asks if your query was resolved, and if you say not all the response is were sorry and that's it, whoever came up with those responses really has no customer etiquette, my bank statements for March was not a full statement reflecting my salary, and hence my application is on hold, but knowone comes back to me to let me know, when I asked Jason who was assisting me on watsapp why knowone informed me, he tells me that the email address that I emailed my statements to is a non responsive email, does he even listen to himself, so even if it is a non responsive email, he is not answering my questions as to why knowone called me to let me know that my April bank statement is needed, gosh the service is really bad at Pep, people don't even waste your time trying to open an account with them,