1 reviews | Active since Sept 2017
7 day exchange period is only actually 6 days
I bought a phone from pep last week Sunday just before 13h00. I then realised when she switch the bluetooth off the phone automatically restarts. So I took the phone back yesterday as according to me it is still within its 7 day period. When I got there they told me that the 7th day was on Saturday and they can send it away to be repaired and can take up to 6 weeks. Which means my daughter will be without a phone for that period. I have spoken to so many people at pep but they just say sorry but that is the way it is. Why is there 7 day return policy only 6 days?
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
