MH
Margaret H

1 reviews | Active since Sept 2017

04 Sept 2017, 15:37

7 day exchange period is only actually 6 days

I bought a phone from pep last week Sunday just before 13h00. I then realised when she switch the bluetooth off the phone automatically restarts. So I took the phone back yesterday as according to me it is still within its 7 day period. When I got there they told me that the 7th day was on Saturday and they can send it away to be repaired and can take up to 6 weeks. Which means my daughter will be without a phone for that period. I have spoken to so many people at pep but they just say sorry but that is the way it is. Why is there 7 day return policy only 6 days?

0
Replies (2)
PEP
PEP's reply05 Sept 2017, 09:40
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

MH
Margaret H's update05 Sept 2017, 16:27
Reviewer Update
This is the correspondence I received. Please note nobody contacted me today and I assume this is in response to my complaint yesterday. Hey, good day Margaret As per telephonic conversation, irrelevant of time 7 day period starts as from date of purchase.