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Here's a sample complaint letter:

*Complaint Letter*

[Your Name] [Your Address] [City, Province, ZIP] [Email Address] [Phone Number] [Date]

[Retailer's Name] [Retailer's Address] [City, Province, ZIP]

Dear [Retailer's Customer Service Representative],

I am writing to express my disappointment and frustration with my recent purchase from Pep Oudtshoorn Queen Mall on 04/03/2025. I bought a Stylo Phezulu from your store, but unfortunately, it is not compatible with my contract SIM card from Telkom.

Despite not being informed about this compatibility issue by the sales representative, I only discovered the problem after purchasing the phone and attempting to use it with my SIM card. I believe it is the sales representative's responsibility to inform customers about such important details.

I would appreciate it if you could assist me in resolving this issue. I would like to a full refund" or "exchange it for a different model that is compatible with my SIM card.

Please find the details of my purchase below:

- Receipt Number: *** - Date of Purchase: 04/03/2025 Time 15:47 - Phone Model: Stylo Phezulu

I hope you will take my complaint seriously and take prompt action to resolve this issue. If you require any additional information or documentation from me, please do not hesitate to contact me.

Thank you for your attention to this matter.

Sincerely,

Phumlani