4 Months of Failed Account Activation – Extremely Poor Service

I am submitting this complaint to HelloPeter because I have been trying to activate my PEP account, but I am unable to do so because the system keeps failing during the facial biometric verification process.

This is now the fourth time I have attempted to activate my account. I have even contacted the call centre to find out what the problem is, but I am repeatedly told that there is nothing they can do and that I should simply try again after 48 hours.

It has now been four months of trying to activate this account. I have also had to use my own airtime to repeatedly contact the call centre, despite the problem being caused by PEP’s system and not by me.

I have also tried getting assistance at PEP stores, including the Durban Workshop and Gateway branches, but the issue remains unresolved.

This is extremely frustrating and reflects very poor customer service. I simply want to activate and use my own account, but after four months, I am still unable to do so because of a biometric verification problem that is completely outside of my control.

I would appreciate it if PEP could properly investigate this issue and provide a permanent solution instead of repeatedly telling me to try again after 48 hours.