was not allowed boarding by Ethiad Airways.

I purchased tickets with pentravel last year to travel from joburg to ireland dublin via abhu dhabi, I was refused boarding by ethiad staff citing that I need to have clearance from irish immigration officers, I was disappointed with my two kids as we have done allnthe preparations and did not know about this as Ireland is a visa free country.i went to the irish embassy in cape town and met with mitchel, who also did not understand this.Nikita from pentravel assisted me into getting another date as this was not a no show,but was charged again by the airline, we went to board again this year on the 29 of mMarch, but the same practise was done as a result could not board again.What frustrates me most is that now they r restricting us to go to Europe and the no show fee isbeing charged again.Why dont they refund us our hard earned money instead of telling us where to go, its no longer a special now, as the tickets were 6500x3plus 1300x3 no show last year+2800x3 no show this year.