SW
Shani W
1 reviews | Active since Jul 2016
25 Feb 2026, 16:41
Totally disgusted
Total mess up with domestic and international bookings. Standing at OR Tambo - no wheelchair in sight. Totally inappropriate seat booked to Heathrow. This is for my 75 year old aunt. Disgusted
Helpful (0)
Replies (2)0
Replies (2)
Pentravel's replyOfficial
25 Feb 2026, 21:59Dear Shani Welgens
Thank you for bringing this matter to our attention.
Management will be in contact to discuss this matter further.
kind regards
The Pentravel Team
Thank you for bringing this matter to our attention.
Management will be in contact to discuss this matter further.
kind regards
The Pentravel Team
Pentravel's reply25 Feb 2026, 21:59
Official
Dear Shani Welgens
Thank you for bringing this matter to our attention.
Management will be in contact to discuss this matter further.
kind regards
The Pentravel Team
Thank you for bringing this matter to our attention.
Management will be in contact to discuss this matter further.
kind regards
The Pentravel Team
SW
Shani W's updateReviewer Update
26 Feb 2026, 09:29Many thanks for getting back to me regarding the above issue and establishing that it appears that there may have been miscommunication with regards to the wheelchair booking. I understand that Pentravel are not responsible for the seat booking - something that I wrongly assumed that they were. Please do contact my Aunt directly to hear her account of this booking as I responded as a third party to a very frustrating situation. Once again, thank you so much for your prompt response. I was really impressed with your quick and professional explanation. Unfortunately, I am unable to amend my bad review, neither am I in a position to until my Aunt has been consulted. However, I am almost certain that this will be amicably concluded.
SW
Shani W's update26 Feb 2026, 09:29
Reviewer Update
Many thanks for getting back to me regarding the above issue and establishing that it appears that there may have been miscommunication with regards to the wheelchair booking. I understand that Pentravel are not responsible for the seat booking - something that I wrongly assumed that they were. Please do contact my Aunt directly to hear her account of this booking as I responded as a third party to a very frustrating situation. Once again, thank you so much for your prompt response. I was really impressed with your quick and professional explanation. Unfortunately, I am unable to amend my bad review, neither am I in a position to until my Aunt has been consulted. However, I am almost certain that this will be amicably concluded.