1 reviews | Active since Feb 2012
TOOK OUR MONEY AND MADE INCORRECT BOOKING ROOM
My partner and I made a booking with Yolandi to the Seychelles since December 2014 its now a week before our flight and Yolandi hasn't sent our confirmation for a booking, her excuse was the courier was taking too long to send the documents. I felt something wasn't right and I went in personally to the clear water branch and to my horror she booked us in the incorrect rooms that we paid a extra R 20,000.00 for. <br> <br> What shocks me is firstly she hasn't corrected it as its a WEEK before our flight but aswell shes been lying to us the entire time about our incorrect rooms. where we going to get our tickets the day before our flight and then its too late to rectify our correct rooms once we at the hotel,? Yolandi makes me feel like she was ******** us!<br> <br> Our flight is next week the 27th February 2015 and this needs to be corrected asap please assist us urgently.
Dear Christi,
Thank you very much for your query on your booking. We always appreciate feedback and queries so we can assist our clients in a timely manner. I have spoken to Janine at Clearwater and she has advised she has been in contact with you this morning and advised the documents had actually been issued incorrectly. Your vouchers should have been checked before they were handed over and you should not have had to follow up on receiving them. I understand that this delay has caused you an unnecessary inconvenience. Janine has assured me your vouchers will be ready for collection shortly and all you have to then do is pack and go. I sincerely hope you have a wonderful time on holiday and I would love to hear all about it upon your return. As a gesture of goodwill we would like to offer you a free day tour while you are there, if this would be an option for you please let us know so we can assist with the booking.
Please do not hesitate to contact us for any further information or assistance.
Kind regards
Pentravel
Dear Christi,
Thank you very much for your query on your booking. We always appreciate feedback and queries so we can assist our clients in a timely manner. I have spoken to Janine at Clearwater and she has advised she has been in contact with you this morning and advised the documents had actually been issued incorrectly. Your vouchers should have been checked before they were handed over and you should not have had to follow up on receiving them. I understand that this delay has caused you an unnecessary inconvenience. Janine has assured me your vouchers will be ready for collection shortly and all you have to then do is pack and go. I sincerely hope you have a wonderful time on holiday and I would love to hear all about it upon your return. As a gesture of goodwill we would like to offer you a free day tour while you are there, if this would be an option for you please let us know so we can assist with the booking.
Please do not hesitate to contact us for any further information or assistance.
Kind regards
Pentravel