THE EMPTY PROMISE FROM PENTRAVEL/THOMPSONS

<p>I used Pentravel for my booking for my Mauritius trip and managed to convince the lady that was also planning to go to Mauritius to use it as we were going to the same hotel. After all our bookings and payments were done, I was unfortunately involved in a family car accident on our way back from a weekend away, just 2 days before the trip. I contacted my agent on the 25th April which was the day after the accident to notify her of our tragedy as we had lost a family member and therefore not going on the trip. I was told the process for refund can take up to 6 weeks. 6 weeks came and nothing. When I contacted the agent for progress, I was informed that it takes anything from 6-8 weeks. I am beyond disappointed at this establishment that I spoke so highly of, that they only provide good service when all is well and they are getting the income and are at the lowest of the low when it comes to solving problems. I do intend to take this further should this not be resolved in the next 7 days as this is extremely frustrating. How can you ever recommend such an establishment when this is the type of service that you receive from them. The last update received was 02/06/2016 and even then, it is merely because I made the contact. Hope this will receive urgent attention </p>