The best Service we have ever received from a Travel Agent , thank you Gillian Guercio

<p> </p> <p>We required a Travel Agent to assist us with bookings for hotels and travel for three weeks and after numerous failed attempts with different agents we met an extremely amazing Travel Consultant at Pentravel her name is Gillian Guercio and she works at the Clearwater Mall Branch.</p> <p>Gillian Guercio was hardworking, ambitious and confident person equipped with good interaction and communication s****s. She was determined and never gave up her quest in delivering outstanding results; She had an open mind and she had a better understanding of what we required, her common-sense approach and patience has been vital in getting us the best holiday deal yet.</p> <p>She paid attention to the detail of our requirements and she portrayed excellent interpersonal s****s, excellent written and verbal communication s****s. She has exceeded our expectations and was always eager and willing to go the extra mile consistently. She provided us with excellent customer service and I have already started referring friends and family to her to have their holidays planned as she works with the budget you give and always provided us with various options. She engaged us in a professional and friendly manner to ensure that we were always kept updated.</p> <p>I would like Pen travel to recognise Gillian as a valuable contributor in your team and she is an asset to your organisation. It is rare these days to find someone who is always willing to go the extra mile in their jobs, Gillian went the extra mile and has displayed the qualities of an ideal travel consultant, she was friendly, knowledgeable, professional and patient.</p> <p>Thank you so much Gillian for your lovely customer service we are so glad we got in touch with you, your assistance was remarkable and I hope that your company will reward your wonderful service.</p> <p>We travel very often and will make use of your services going forward. We will let you know how the holiday goes :)</p>