Terrible Service

We booked a USA contiki tour through Pentravel LaLucia recently, and encountered the following:<br> - the agent suggested flights which were more expensive than the flights we found independantly, we <br> eventually sent her the flight details of the flights we located so she coudl book.<br> - there were 4 of us travellign together, we requested specific seats to be booked together, however they <br> were incorrectly booked twice before finally corrected<br> - We were initially quoted on an international flights with an hour between the connecting flights, yet the <br> airline website indicated we require atleast 3 hours between flights<br> - the agent could not clarify weather buggage checked in on local flights in USA were covered in our tour or <br> not<br> - We requested assistance on the visa application process, and got a very blunt, its \all online"answer. <br> Expected more assistance"