Super Travel Agent Lindsay Ransom (Pentravel, Cape Town)

Dear Lindsay, Thank you again for helping me out with my emergency travel arrangements during January 2021, when my original airline cancelled my return journey to London within days of departure. I have been thinking of the right words to say to give credit to all you have done in order to rebook my flights and provide me with all the relevant information I needed along the way, but all I can come up with is immense, gratitude.

Thank you for taking my frantic call on Sat, Jan 9 about my cancelled flight to London Heathrow on Mon, Jan 11. Within minutes of the call, you allayed my fears and got to work at looking for alternative options, which calmed me down.

The new flight was all booked for Fri, Jan 15 hoo-hoo but without any advance notification, the airline cancelled the Heathrow flight via Dubai. I hurried back to you again and after subduing my shock once more, you got to work at the available options. This was on Thu, Jan 14, 11:25 and at 12:13 on the same day, I was rebooked via Istanbul on a flight for Jan 15th once more.

I also greatly appreciated the communication throughout the planning process. At every point during my trip, I felt as if I was just one step ahead of some of the other travellers. At Cape Town International, thanks to you I had all the relevant documentation and test results at hand, which made booking-in and security clearance a great deal smoother. The same was true during my changeover at Istanbul Airport, where having the correct documents ready was helpful in easing my transit.

I am certainly under no illusions that if you did not guide me through the booking process as you did, that matters could have turned out a little less pleasant. Looking back now, I realise that each step you efficiently took, helped me to avert missing out on flights, delays in starting back at my employment and saved me from being housed in those 'special quarantine hotels' at Heathrow at a great expense and you also organised the timely refund of cancelled flights.

Above all, I just want to thank you for your compassion, kindness and professional guidance throughout. Here's wishing that travel will soon return to normal, so that more travellers may have the great fortune of being assisted by you Lindsay and all the great folks at Pentravel.

Wishing you everything of the very best for the year 2021.