TN
Taliya N

1 reviews | Active since May 2019

21 May 2019, 15:56

Stellar service from Kate Swart at Pentravel Gateway, Durban

I recently used Pentravel (Gateway - Durban) to plan a trip to Europe and was attended to by Kate Swart. Her service and attention to detail was excellent. She went out of her way to provide me with quotes including the information I requested as well as what might work based on her professional opinion. She ended up planning my entire vacation from flights to accommodation and travel insurance. Her cheerfulness and consistent updates and communication has made me feel at ease, prepared and excited for my trip! I would definitely recommend Pentravel for future travelers. Thank you to Kate for stellar service and for making me a happy customer :)

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Replies (1)
Pentravel
Pentravel's reply21 May 2019, 20:58
Official
Dear Taliya,

WOW!!   Thank you so much for taking the time to acknowledge the great service received from Kate Swart at our Gateway Branch.  

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that!

We trust you have a more than memorable trip to Europe and look forward to assisting you with your future travels! 

In the meantime, if you have any family or friends looking for a dedicated travel agent, please do refer them to  Kate --- I know she will continue to deliver GREAT customer service and WOW them, just as she did you!! 

Kind Regards, 
Loryn Holmes
KZN Regional Manager