GR
Gugu R
1 reviews | Active since Oct 2018
01 Mar 2022, 02:03
Reading the fine print
I would like to humbly request Pentravel to assist with requesting MSC to refund us the full amount for our trip..was excited to visit Mozambique and unfortunately this trip has cost us soo much money.
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Pentravel's replyOfficial
01 Mar 2022, 17:16Good day Gugu.
Thank you so much for reaching out.
I have tried to make contact, but unfortunately have not as yet been successful.
We at Pentravel, like all consortiums and direct clientele, are bound by the suppliers (in this case MSC) terms and conditions.
I will however try to make contact again so we can discuss the matter on hand, and see if there is anything further we can do to try assist.
Kind Regards,
Siobhan Beyers
Regional Manager
Thank you so much for reaching out.
I have tried to make contact, but unfortunately have not as yet been successful.
We at Pentravel, like all consortiums and direct clientele, are bound by the suppliers (in this case MSC) terms and conditions.
I will however try to make contact again so we can discuss the matter on hand, and see if there is anything further we can do to try assist.
Kind Regards,
Siobhan Beyers
Regional Manager
Pentravel's reply01 Mar 2022, 17:16
Official
Good day Gugu.
Thank you so much for reaching out.
I have tried to make contact, but unfortunately have not as yet been successful.
We at Pentravel, like all consortiums and direct clientele, are bound by the suppliers (in this case MSC) terms and conditions.
I will however try to make contact again so we can discuss the matter on hand, and see if there is anything further we can do to try assist.
Kind Regards,
Siobhan Beyers
Regional Manager
Thank you so much for reaching out.
I have tried to make contact, but unfortunately have not as yet been successful.
We at Pentravel, like all consortiums and direct clientele, are bound by the suppliers (in this case MSC) terms and conditions.
I will however try to make contact again so we can discuss the matter on hand, and see if there is anything further we can do to try assist.
Kind Regards,
Siobhan Beyers
Regional Manager