RS
Ruena S
1 reviews | Active since Jul 2015
10 Sept 2015, 16:24
Poor service
I booked a holiday to Italy, France, London and Scotland with Desirai from Pentravel. I was not notified that there was a weight restriction for my internal flights. Desirai did not inform me that there was a weight restriction as I needed to paid extra 30 Euros and 40 Pounds as my bag was 1 kg over the hand luggage. If I was informed in advance I could have packed less or been advised to book luggage online and saved on the unnecessary fees.
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Replies (1)Pentravel's replyOfficial
11 Sept 2015, 08:30Hello RuenaSingh23,
Dear Ruena
Thank you taking the time to bring this to our attention.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.
I will phone you this morning to discuss this complaint
In the meantime I will start investigating the matter
Kind Regards,
Nicole
Dear Ruena
Thank you taking the time to bring this to our attention.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.
I will phone you this morning to discuss this complaint
In the meantime I will start investigating the matter
Kind Regards,
Nicole
Pentravel's reply11 Sept 2015, 08:30
Official
Hello RuenaSingh23,
Dear Ruena
Thank you taking the time to bring this to our attention.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.
I will phone you this morning to discuss this complaint
In the meantime I will start investigating the matter
Kind Regards,
Nicole
Dear Ruena
Thank you taking the time to bring this to our attention.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.
I will phone you this morning to discuss this complaint
In the meantime I will start investigating the matter
Kind Regards,
Nicole
