RS
Ruena S

1 reviews | Active since Jul 2015

10 Sept 2015, 16:24

Poor service

I booked a holiday to Italy, France, London and Scotland with Desirai from Pentravel. I was not notified that there was a weight restriction for my internal flights. Desirai did not inform me that there was a weight restriction as I needed to paid extra 30 Euros and 40 Pounds as my bag was 1 kg over the hand luggage. If I was informed in advance I could have packed less or been advised to book luggage online and saved on the unnecessary fees.

0
Replies (1)
Pentravel
Pentravel's reply11 Sept 2015, 08:30
Official
Hello RuenaSingh23,

Dear Ruena

Thank you taking the time to bring this to our attention.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.

I will phone you this morning to discuss this complaint
In the meantime I will start investigating the matter

Kind Regards,
Nicole