JM
James M
1 reviews | Active since Mar 2021
19 Mar 2021, 10:22
Pentravel's Renata Matthysen - Great Service
Will never book my own international flights again. Will always use Renata Matthysen from Pentravel in Canal Walk. I am guaranteed that I will always get the most cost effective flight with the least stop overs. I was pleasantly suprised when I received a courtesy call the day before the flight, to check if everything was in order and then received an sms the following day to inform me that my flight was on time. Totally blown away with the dedicated service that she gives all her clients. Well done Renata, you are awesome at what you do. Wish that other people in the service industry were more like you.
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Replies (1)Pentravel's replyOfficial
19 Mar 2021, 10:33 Good Morning Mr. Morrison
Thank you for taking the time to write this amazing review of Renata's service. Renata is one of our most experienced store managers and we agree, that the genuine care she puts into each booking is what makes her such an exceptional travel expert.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We look forward to assisting you with your future travels and know that Renata, will continue to impress you with an outstanding customer experience and going the extra mile!
Regards
The Pentravel Team
Pentravel's reply19 Mar 2021, 10:33
Official
Good Morning Mr. Morrison
Thank you for taking the time to write this amazing review of Renata's service. Renata is one of our most experienced store managers and we agree, that the genuine care she puts into each booking is what makes her such an exceptional travel expert.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We look forward to assisting you with your future travels and know that Renata, will continue to impress you with an outstanding customer experience and going the extra mile!
Regards
The Pentravel Team
