1 reviews | Active since Feb 2022
Pentravel - THEY DONT CARE
Our Mediterranean cruise booked and paid for in June 2021. Departing from Rome, Italy in April 2022. We however as South African citizens are unable to acquire a Schengen Visa for Italy due to their boards closed to tourists (Covid restrictions). So we requested that Pentravel Rosebank reschedule our trip to later in the year hoping Italy would have opened their boarders to tourists, only to get an additional extra cost quoted to us of R19000 from Pentravel Rosebank. This is of course ridiculous extra cost, so we requested a full refund and get told we have to pay cancellation fees. This is not even our fault that we are unable to acquire a Schengen visa to Italy and we must pay cancellation fees. There seems to be a clear sense of “WE DONT CARE”. In our opinion, Pentravel is supposed to service us as a client and keep us abreast of changes/concerns but clearly it’s about take the money and forget the client. Not a good strategy during this time of economic difficulty for the travel industry. To point out, as of today the 23rd of February 2022, Pentravel is still marketing on their website the Mediterranean cruise we booked for knowing fare well that South African citizens will not be able to acquire a Schengen visa for Italy before this departure date. This is disgusting to say the least. We are very disappointed in Pentravel in how they have dealt with this situation and show no care to our situation, just try and make more money out of us.
Thank you so much for bringing your concerns to our attention and for taking my call.
Just to re-iterate:
- We at Pentravel assist with holiday packages for all passport holders, and where at this stage Italy remains closed to South Africans, it is open to alternative passport holders and thus the reason for our marketing
- We are transparent with regards to the options on offer should one need to cancel / postpone your holiday whether for personal or covid related reasons, which is provided prior to proceeding with a reservation
We find ourselves in the midst of rather challenging times, and completely understand and share in your frustration with regards to the position you find yourself in with your booking.
The COVID-19 Virus pandemic has resulted in a number of client’s dream holidays having to be postponed and, in some cases, cancelled completely.
We truly do care, sympathize and understand your disappointment with regards to not being able to travel at present, but we are hopeful this will soon too change.
I can advise we are trying our utmost to assist and re-accommodate our valued clients as best as we possibly can, and will definitely do the same for yourself.
Kind regards
Siobhan Beyers
Regional Manager
Thank you so much for bringing your concerns to our attention and for taking my call.
Just to re-iterate:
- We at Pentravel assist with holiday packages for all passport holders, and where at this stage Italy remains closed to South Africans, it is open to alternative passport holders and thus the reason for our marketing
- We are transparent with regards to the options on offer should one need to cancel / postpone your holiday whether for personal or covid related reasons, which is provided prior to proceeding with a reservation
We find ourselves in the midst of rather challenging times, and completely understand and share in your frustration with regards to the position you find yourself in with your booking.
The COVID-19 Virus pandemic has resulted in a number of client’s dream holidays having to be postponed and, in some cases, cancelled completely.
We truly do care, sympathize and understand your disappointment with regards to not being able to travel at present, but we are hopeful this will soon too change.
I can advise we are trying our utmost to assist and re-accommodate our valued clients as best as we possibly can, and will definitely do the same for yourself.
Kind regards
Siobhan Beyers
Regional Manager
Thank you so much for bringing your concerns to our attention and for taking my call.
Just to re-iterate:
- We at Pentravel assist with holiday packages for all passport holders, and where at this stage Italy remains closed to South Africans, it is open to alternative passport holders and thus the reason for our marketing
- We are transparent with regards to the options on offer should one need to cancel / postpone your holiday whether for personal or covid related reasons, and this is communicated prior to proceeding with a reservation.
We find ourselves in the midst of rather challenging times, and completely understand and share in your frustration with regards to the position you find yourself in with your booking.
The COVID-19 Virus pandemic has resulted in a number of client’s dream holidays having to be postponed and, in some cases, cancelled completely.
We truly do care, sympathize and understand your disappointment with regards to not being able to travel at present, but we are hopeful this will soon too change.
I can advise we are trying our utmost to assist and re-accommodate our valued clients as best as we possibly can, and will definitely do the same for yourself.
Kind regards
Siobhan Beyers
Thank you so much for bringing your concerns to our attention and for taking my call.
Just to re-iterate:
- We at Pentravel assist with holiday packages for all passport holders, and where at this stage Italy remains closed to South Africans, it is open to alternative passport holders and thus the reason for our marketing
- We are transparent with regards to the options on offer should one need to cancel / postpone your holiday whether for personal or covid related reasons, and this is communicated prior to proceeding with a reservation.
We find ourselves in the midst of rather challenging times, and completely understand and share in your frustration with regards to the position you find yourself in with your booking.
The COVID-19 Virus pandemic has resulted in a number of client’s dream holidays having to be postponed and, in some cases, cancelled completely.
We truly do care, sympathize and understand your disappointment with regards to not being able to travel at present, but we are hopeful this will soon too change.
I can advise we are trying our utmost to assist and re-accommodate our valued clients as best as we possibly can, and will definitely do the same for yourself.
Kind regards
Siobhan Beyers