KH
Kim H

1 reviews | Active since Mar 2021

21 Mar 2021, 13:21

Pentravel - Renata Matthysen

I have been travelling since 1979 for many years all over the world and moving from travel agent to travel agent. Then in 2012 I have the great pleasure of meeting Renata Matthysen and 9 years later Renata is the only travel agent my family, friends and I will deal with. Why... Which travel agency has an agent on 24/7 even durning her family time if U R stuck overseas due to the airline cancelled for what ever reason, Renata is there to sort this out and get U home. Your luggage goes missing, Renata has given U personalized insurance so U get back everything U lost ! With a top agent that gets to know U personally and has your best interest at heart we will always have her as our only travel agent. Renata I just want to thank U from all of us for all U do and care for us. Warmest blessing Kim Highfield

0
Replies (1)
Pentravel
Pentravel's reply22 Mar 2021, 21:06
Official
Dear Kim

Thank you for taking the time to write this amazing review of Renata's service. Renata is one of our most experienced store managers and we agree, that the genuine care she puts into each booking is what makes her such an exceptional travel expert.

Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously.   We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.      
 
We look forward to assisting you with your future travels and know that Renata, will continue to impress you with an outstanding customer experience and going the extra mile!  
 
Regards 
The Pentravel Team