LB
Louise B
1 reviews | Active since Jan 2010
18 Feb 2020, 09:01
Pentravel Pavillion - Willicia Jacobs - best Travel Agent and branch
I've been dealing with Willicia Jacobs at Pentravel Pavillion for over 4 years now for our international and national travel arrangements, and she is one of the best travel agents I've dealt with. She always comes back to you, she's always on top of any potential issues and always gets the best market price, her friendly and warm attitude makes her approachable for even the smallest requests, I would definitely recommend her!
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Pentravel's replyOfficial
18 Feb 2020, 12:38Hi Louise,
Thank you so much for taking the time to recognise and compliment Willicia Jacobs, from our Pavilion Branch on her excellent customer service!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We would like to thank you for your loyalty to Willicia & Pentravel, and look forward to assisting you for many more years to come. I know that Willicia will continue to impress you with an outstanding customer experience and WOW any referrals you send her way!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager
Pentravel's reply18 Feb 2020, 12:38
Official
Hi Louise,
Thank you so much for taking the time to recognise and compliment Willicia Jacobs, from our Pavilion Branch on her excellent customer service!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We would like to thank you for your loyalty to Willicia & Pentravel, and look forward to assisting you for many more years to come. I know that Willicia will continue to impress you with an outstanding customer experience and WOW any referrals you send her way!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager