UM
Ursula M

1 reviews | Active since Feb 2020

18 Feb 2020, 09:18

Pentravel pavilion- Willicia Jacobs

I have had the pleasure of dealing with Willicia Jacobs of Pentravel pavilion. I had dealt with countless of agents from different agencies in trying to book my honeymoon but none compared to the professionalism and joy I received from willicia. She listened to my queries (and I had quite a bit of them) and had given me the absolute best options according to what I required. We have decided to do an annual vacation and I will definitely prefer to deal with willicia from now onwards.

0
Replies (1)
Pentravel
Pentravel's reply18 Feb 2020, 12:40
Official
Hi Ursula, 

Thank you so much for taking the time to compliment Willicia Jacobs, from our Pavilion Branch on her excellent customer service!  Willicia is a consultant who truly goes the extra mile and no amount of queries,  is ever too much for her!! 

Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously.   We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.      
 
We look forward to assisting you with your future travels, and I know Willicia will continue to impress you with an outstanding customer experience and WOW any referrals you send her way! 
 
Kind Regards, 
Loryn Holmes 
KZN Regional Manager