JP
Jane P
1 reviews | Active since Feb 2020
18 Feb 2020, 21:11
Pentravel Pav Willicia Jacobs
Willicia Jacobs always gives the best deals and advice. She gives 110% and is always friendly and nothing is to much hassle. I even messaged her at 22h00 one evening from the UK....I thought is was 20h00 but UK time was 2 hours behind...and she responded.....awesome travel agent, I use her for all my flight bookings and have never been disappointed.
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Pentravel's replyOfficial
18 Feb 2020, 23:16Hi Jane,
Thank you so much for taking the time to compliment Willicia Jacobs, from our Pavilion Branch on her excellent customer service! Willicia is someone who goes above and beyond for her clients, and their loyalty over the years is testimony to that!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We look forward to assisting you with your future travels, and I know Willicia will continue to impress you with an outstanding customer experience and WOW any referrals you send her way!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager
Pentravel's reply18 Feb 2020, 23:16
Official
Hi Jane,
Thank you so much for taking the time to compliment Willicia Jacobs, from our Pavilion Branch on her excellent customer service! Willicia is someone who goes above and beyond for her clients, and their loyalty over the years is testimony to that!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.
We look forward to assisting you with your future travels, and I know Willicia will continue to impress you with an outstanding customer experience and WOW any referrals you send her way!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager