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William Rooken-Smith

1 reviews | Active since Sept 2026

12 Sept 2026, 13:01

Pentravel Online, South Africa, Lukho Godlo.

Our compliments and thanks to Lukho Godlo on organising a seamless travel experience for a recent family trip to Mairitius.

Lukho made a great effort with our initial booking in arranging the accommodation we wanted in Mauritius and rearranging flights to give us the maximum possible time on holiday, with convenient departure and arrival times.

Once we were in Mauritius, we had the unexpected opportunity to extend our stay by a few days, and the re-arranging of our hotel booking and return flights was similarly well-organised and user-friendly, with Lukho staying on at work beyond normal closing time in order to make the requested changes.

In summary - an extremely positive customer experience.

Thank you, Lukho.

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Replies (1)
Pentravel
Pentravel's reply12 Sept 2026, 22:57
Official
Dear William Rooken-Smith

Thank you so much for taking the time to acknowledge the great service received from Lukho at our Online branch.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that, and we look forward to assisting with many more future travel arrangements.

Your feedback will be shared with all at Pentravel to ensure that Lukho receives the recognition he deserves.

Kind regards,
The Pentravel Team