Pentravel, of no help at all. Absolutely useless!!

I recently booked flights through Pentravel La Lucia mall, flying Emirates.A flight schedule change took place on 30 April wreaking havoc on my outbound flight on 1 May.Pentravel did nothing to help me.They didn't even know about the flight schedule change!After I informed them of the situation, they did nothing closing shop and going home as it was 17:00.Leaving me to sort out the mess on my own at a lot of extra cost.I have sent a formal complaint to Emirates including the manager at Pentravel La Lucia mall, Louis Potter on all communication.However Pentravel's unwillingness to help has pushed me over the edge.My expectation when using a travel agency is that they will HELP not sit back & do nothing.Why pay a travel agent to book a flight I found online when they do absolutely NOTHING after payment has been received?I would like someone to look into this matter ASPA.I would like to be refunded for all additional costs I had to incur due to the flight schedule change that took place.Either Pentravel must reimburse me, claim back from Emirates OR they should be pressing Emirates for a speedy resolution.I have been more than understanding & patience up until this point.